Bosch quotes

On the blog so I don’t lose them.

Two great quotes from the CEO and President Franz Bosshard.

In the U.S., as elsewhere, the company says the main Bosch brand stands for optimum functionality, simple operation, and absolute reliability.

Mr. Bosshard feels that his company is well positioned in the U.S. based on three strategic initiatives. “Customer focus, product leadership, and operational excellence will guide management and employees to bring the best home appliances to the American consumer,” he says. “Our vision is to be the benchmark of the industry.”

issue: April 2004 Appliance Magazine Special Section: BSH Bosch und Siemens Hausgerte GmbH

http://www.appliancemagazine.com/editorial.php?article=486&zone=1&first=1

(emphasis mine)

Also from the Bosch Appliances web site:

Customer Satisfaction

J.D. Power and Associates ranked Bosch “Highest in Customer Satisfaction with Clothes Dryers.”

http://www.boschappliances.com/jdpower_popup.cfm

As I find more to add to the letter I’ll add it here.

More Bosch warranty issues

I wrote last September about the dreadful service from Applicance Service by Paul who have a monopoly on Bosch warranty work in Salt Lake City.

Now the tumble dryer is faulty.

We’ve got no choice but to use the same service company. They visit on Saturday. Grania specifically requested a Bosch specialist.

If we get the same run-around on parts, labour and time – then we’ll have no alternative but to buy new. Might be a visit to LA for the day next week to camp out at Bosch Appliances.